How to make a complaint
If you have a complaint, the best way is to contact us is via the in-app chat.
Alternatively, you can submit a complaint using our contact the Complaints team at complaints@totipay.com
For any other enquiries, please visit our user guide page or contact us via the in-app chat.
Once we have received your complaint we will acknowledge this via email.
We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days.
If you are not happy with our resolution you can refer your complaint to the Financial Ombudsman Service.
If you would like to find out more about which TotiPay entity you receive services from, or if you have any other questions, please reach out to us via info@totipay.com or contact us directly via number +447808587015.TotiPay Limited (No.10338529) is Registered by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 938488). Registered address: 66-68 Radclyffe House, Hagley Road, Birmingham, B16 8PF, United Kingdom
© TotiPay Ltd 2023
إذا كنت ترغب في معرفة المزيد حول كيان شركة توتي باي التي تتلقى الخدمات منها، أو إذا كان لديك أي أسئلة أخرى، يرجى التواصل معنا عبر الإيميل الرسمي للشركة info@totipay.com أو الاتصال بنا مباشرةً عبر الرقم 447808587015+ .توتي باي هي شركة محدودة برقم تسجيل (10338529) من قبل هيئة السلوك المالي بموجب لوائح الأموال الإلكترونية لعام 2011 (مرجع الشركة 938488)، العنوان المسجل: 66-68 Radclyffe House، Hagley Road، Birmingham، B16 8PF، United Kingdom.
2023 TotiPayLtd©
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