How to make a complaint

If you have a complaint, the best way is to contact us is via the in-app chat.
Alternatively, you can submit a complaint using our contact the Complaints team at complaints@totipay.com

For any other enquiries, please visit our user guide page or contact us via the in-app chat.

Once we have received your complaint we will acknowledge this via email.

We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days.

If you are not happy with our resolution you can refer your complaint to the Financial Ombudsman Service.